MYSTERY SHOPPING

Understanding what customers really experience from site teams, especially when they believe key people aren’t watching them is crucial and the ultimate reality check. Do product, service and presentation standards meet network expectations? The feedback can be highly valuable to Head Office teams, franchisees, managers and team members of all levels.

Unlike other organisations offering mystery shopping services, our mystery shoppers are part of our highly skilled team of former business owners, executives and consultants who are already out in the field visiting other sites and clients. This means you can be assured of the highest quality mystery shopper assessments and our mystery shoppers can evaluate the customer experience at a much deeper level than other organisations that are generally using students and otherwise unemployed and inexperienced mystery shoppers.

Depending upon the nature of the mystery shop required and reporting requirements, mystery shopping assessments can start from just $20, plus GST for phone shopping, or $50, plus GST for site visit shopping, along with reimbursement for any purchases required. Contact us today for a free no obligation discussion about how we can assist you with a quality mystery shopping program for your sites.