Documented system manuals and resources or standard operating procedures (SOPs) are the basis of all operations, but become exponentially more important as additional team members, sites and especially franchisees are added. Combined they are often referred to as the bible or rule book of the network.
The documented system manuals and resources should ultimately contain every system, process and procedure that is expected to be followed within the network and ideally answer just about every question regarding how things should be done.
In franchising these documented system manuals and resources are especially important as they form part of the rules and procedures under which each franchisee must operate their site and when written well can be used to legally hold franchisees to the highest standards and protect the franchisor from potential litigation, fines, penalties and negative publicity.
Different types of networks will naturally require different types of system manuals and resources, but examples may include:
The format that all this information takes can vary depending on the needs of your network. Most often the information will be included in manuals such as those listed above. However, some networks will prefer to have dozens or even hundreds of individual procedures as standalone documents. Some networks prefer to have this information available in hardcopy at each location or alternatively stored on an accessible digital system, or sometimes both.
Depending on the needs of your network, how complex the systems, processes and procedures are, and what may already be documented, the cost can be as little as $2,000, plus GST up to approximately $20,000, plus GST. However, please contact us to discuss your needs and a no obligation quote.
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